Give your team virtual primary care, available to the whole family.
Your employees, their spouses, and their dependents can speak with a medical provider any time, for everyday health needs and ongoing care, through the employee technology portal.
Getting a primary care appointment can take days or weeks.
The Employer Sponsored Preventive Access (ESPA) simplifies how your employees and their families may access virtual primary care, any time, by phone, video, or app, from everyday illness to ongoing chronic care, with no insurance billing.
What is virtual primary care?
Virtual primary care is ongoing access to a medical provider for non-emergency health needs, without leaving home or work. Employees may use it for common illness, follow-ups, prescriptions, health questions, and managing an ongoing condition. It is available through the employee technology portal, 24/7.
What it handles
- Everyday illness like cold, flu, and sinus symptoms.
- Prescription needs and refills for common conditions.
- Chronic care management for ongoing conditions.
- Health assessments and preventive health education.
- Specialist navigation when local or in-person care is needed.
With 24/7 access through the employee technology portal, employees and their families can receive timely care, guidance, and support whenever they need it.
Managing an ongoing condition
For an employee managing high blood pressure, diabetes, or a thyroid condition, virtual primary care provides regular check-ins, medication questions, and a plan, without booking a separate visit each time. When lab monitoring is needed, a provider can order it, and prescribed labs from the included list can be repeated as often as medically necessary.
Help getting to the right local care
When a member needs local or in-person care, the service helps find the provider that fits their needs, prepares them for the visit, and provides billing and insurance support along the way.
Who it is for
Virtual primary care extends to the whole family, 24/7. The enrolled employee, their spouse, and their dependents may all access it through the employee technology portal.
What it means for your employees
Why It Matters for Employers
How it works
The member opens the employee technology portal and requests a visit.
They speak with a medical provider by phone, video, or app, any time of day.
The provider helps with the issue, sends a prescription if needed, or arranges follow-up.
For local care, the service helps find the right provider and prepares the member for the visit.
Frequently asked questions
Everyday illness, prescriptions and refills, health questions, ongoing chronic conditions, health assessments, and help finding local care when it is needed.
Yes, when it is appropriate. The provider can send a prescription for common conditions to the employee’s pharmacy.
Yes. Members may reach a provider any time, day or night.
Yes. It extends to the enrolled employee, their spouse, and their dependents.
Primary care is for ongoing and everyday health needs and managing conditions over time. Urgent care is for issues that need prompt attention but are not emergencies. The plan includes both.
There is no insurance billing. Eligible qualifying medical expenses may be reimbursed under the SIMRP, subject to Plan terms and applicable limits.
A doctor your team can reach in minutes, for the whole family.
- Works alongside your existing major medical plan.
- Most plans are in place within 30 days of enrollment.
- Modeled employer payroll tax savings average over $500 per employee per year, after administration costs.
Tax Structure Note: ESPA uses two coordinated medical benefit components. An eligible employee’s prospective Section 125 election applies to the Component One medical benefit. Component Two is separately employer funded and administered under the SIMRP. Eligible Component Two reimbursements are determined under the Plan’s eligibility, medical-expense, substantiation, coordination, and reimbursement requirements. Applicable tax treatment depends on the Plan’s terms and operation.
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